Legal
Privacy Policy
This Privacy Policy explains how Mongol.coffee handles contact details, inquiry information, newsletter signups, analytics, and links to external ordering and account platforms.
Mongol.coffee collects the information you choose to share when you contact us, request consultation, ask for a guide, register interest in training, or sign up for future updates.
What we collect
- Contact details such as name, phone number, email address, and business information
- Inquiry details about products, menu needs, training, or sample requests
- Newsletter signup details when you choose to register for updates
- Basic website analytics information used to understand site usage and improve the website
How we use information
- To respond to inquiries and guide you to the right next step
- To follow up about products, guides, tastings, training, and related services
- To improve the website and understand which sections are most useful
- To support form handling and customer communication workflows
Analytics and advertising tools
This website uses Google Tag Manager to load the first four tools below. Google reCAPTCHA is loaded together with our inquiry forms. They run in your browser and may set cookies or similar identifiers.
- Google Analytics 4 (Google): counts visits and page views, and which pages and campaigns lead to inquiries.
- Meta Pixel (Meta): records page views, submitted inquiry forms, and clicks on phone or email links, so we can measure and improve our Facebook and Instagram advertising.
- Microsoft Clarity (Microsoft): records clicks, scrolling and session replays to show where the site is hard to use. Sensitive form input is masked by default.
- Microsoft Dynamics 365 (Microsoft): receives the details you submit in our forms, and its tracking script records page views and clicks on this site.
- Google reCAPTCHA (Google): protects forms from spam, on pages that have a form.
Submitted details are stored in Microsoft Dynamics 365. With each inquiry we also store the campaign parameters (utm values) of the link that brought you to this site and which form you used.
External platforms
The main site links to the Mongol.coffee online shop at https://shop.mongol.coffee and the account portal at https://account.mongol.coffee. Those services may collect and process information under their own policies.
Google sign-in
When customers sign in using Google, we receive and use their email address for account login and customer account matching.
Forms
Mongol.coffee uses embedded form tools for inquiry handling, guide requests, and event registration, and may add newsletter signup later. Information submitted through those forms is used for the same business purposes described on this page.
Contact
If you have questions about this Privacy Policy or how your information is used, contact Mongol.coffee at horeca@mongol.coffee or +976 7588-8800.